Frequently Asked Questions

How do I trade in my old kit at one of your stores?

Trading in your old kit at our stores is a breeze! Start by filling out our trade-in form to get an initial quote. We offer instant quotes on over 4,000 products. If an instant quote isn't available, we'll email you within one working day if we can accept your kit.

Currently, we're offering a drop-off service at all our stores. Before visiting, please check our store opening times here. When you arrive, provide your quote number, and we'll book your items for inspection. All trade-ins are inspected within 2-3 days, and we'll contact you via phone or email with the final offer. Enjoy a smooth and efficient trade-in experience with us!

Can I trade in for cash in-store?

You can trade in your items for cash or Wex credit at any of our stores. During peak times or for larger quotes, we may send your items to our inspection centre in Norwich. If this is necessary, we'll inform you on the day you drop off your items. We aim to make the process as smooth and efficient as possible for you!

What checks will you make when I trade in?

When you trade in your items with us, we ensure a thorough and meticulous inspection to guarantee the best value and functionality. Here's what we do:

1. Factory Reset: We reset your items to their factory default settings, ensuring all features can be tested and all personal data is removed.

2. Comprehensive Checks: Our experts will meticulously grade the overall condition, inspect the sensor, test buttons and wheel functionality, examine contacts and ports, check screens for clarity, assess dust levels, evaluate autofocus, and more.

3. Transparent Communication: We'll share all our findings with you and guide you through the next steps to ensure a seamless and informed trade-in process.

Your items are in good hands with our dedicated team of experts!

How long will it take to inspect my items?

Please refer to our inspection duration estimates listed below as a guide. 

Items Inspection Duration
1 DSLR or CSC Body 45 minutes
1 DSLR or CSC Body & Kit Lens 1 hour
1 DSLR or CSC Body & 2 Lenses 1 hour 30 minutes
1 DSLR or CSC Body & 3 Lenses 2 hours
1 Flashgun 30 minutes
1 Battery Grip 30 minutes
Teleconverter or Extension Tube 30 minutes
Bag or Case 30 minutes
1 Lens 30-45 minutes (depending on the lens)
2 Lenses 1 hour
3 Lenses 1 hour 30 minutes
4 Lenses +  2 hours + 15 minutes for each additional lens

 

What will I need to bring with me?

When visiting us to trade in your items, here's what you'll need:

1. Quote Reference Number: Ensure you have your quote reference number ready when you arrive.

2. Camera Trade-In: Bring the original battery and charger to facilitate the inspection.

3. Lens Trade-In: Bring any caps, hoods, cases, and collars to ensure a complete evaluation.

Please note: To avoid any inconvenience, kindly remove any accessories that are not part of the original item before you arrive, as we cannot be held responsible for these.

By following these steps, you'll ensure a smooth and efficient trade-in experience with us!

What happens if I am not happy with your offer?

If for whatever reason you are unhappy with the outcome of our inspection, you are free to take your items home with you. They remain your items until you agree to our offer.

Can I leave my items with you overnight?

Absolutely! If we're unable to inspect your items the same day, we're delighted to offer secure overnight storage until the next available inspection time. Rest assured, we'll confirm the exact date and time of your inspection as soon as you drop off your items with us. Your belongings will be in safe hands!